Sync-One2 user manuals are available in PDF format (opens in a new window) or downloading by right-clicking and choosing to save or download.

For Post Production tools such as AVID Pro Tools, Adobe Premiere, Final Cut Pro, etc., a wide selection of test files are available for download via the links below.

We recommend the AV Sync tests within the Spears & Munsil calibration Blu-Ray discs for home cinema users.  The UHD HDR Benchmark Blu-Ray contains specific tests for Sync-One2.  The HD Benchmark 2nd Edition Blu-Ray can be used, but ensure you measure the top or bottom flash bar when running the tests, and please pause the test playback to let Sync-One2 calibrate when taking measurements.  The Spears and Munsil discs are also available via our online store at a discounted rate when bought with a Sync-One2.

Sync-One2 v2 users, if you have extended the Mask Time it is best not to use variable spaced test files.

All versions of Sync-One2 come with a 2-year warranty.

Test Files

A number of AV Sync test files are available for download, in a variety of formats.
TO TESTFILES

Frequently Asked Questions

Please check the Frequently Asked Questions area if you have a query over Sync-One2, it is quite possible that we have answered the questions before.
TO FAQ

Firmware Updates

Firmware updates for Sync-One2 v2 to add functionality or enhance performance
TO FIRMWARE

 

If you have a query over Sync-One2 not found in the FAQ, please e-mail sync-one2@harkwood.co.uk or complete the form below, please include your Sync-One2 serial number if available.

Sync-One2 v2 users can generate a support code from the System Info menu option.  When the serial number and firmware revision is shown, press and hold the down arrow key and a Support Code will be displayed after a few seconds.  The code is displayed whilst the down arrow key is held down.  This code identifies the unit, firmware revision, and any installed / activated options.

Suggestions for any special, additional features, or tweaks are welcome too, as is any feedback on Sync-One2 in general - good or bad we love feedback.